Refund process for ETAT2021 Passport Advanced Ticket

2021/4/23

For inquiry

As a result of postponement of ETAT2021, we will refund those who have purchased the advanced ticket in accordance with the following procedure.

Refund process for the ETAT2021 advanced ticket

Those who have purchased online (via asoview through ETAT official website)

(1) Inquiry
Echigo-Tsumari Art Field Information Centre (9:00-17:00, closed on Wednesdays)
TEL: +81(0)25⁻761⁻7767 / Fax: +81(0)25-761-7911
Mail: info@tsumari-artfield.com

(2) Refund process
【Auto-refund】
1. Cancellation of the ticket will be processed on the asoview website. (by the end of April 2021)
2. The payment will be offset of cancelled next month on the payment of your choice (credit card, Paidy, or PayPay) at the time of purchase. Please check with your designated payment platform whether you will have received the refund accordingly. There is no need for you to take any procedure for refund except for double checking with the payment platform you have chosen should you wish to do so.

※ Please note that it may take seveal days to reflect the refund on the credit card statement. Please contact a respective customer service of a credit card company, Paidy or PayPay for details.

B:Those who have purchased a paper voucher 

(1) Inquiry
Echigo-Tsumari Art Field Information Centre (9:00-17:00, closed on Wednesdays)
TEL: +81(0)25⁻761⁻7767 / Fax: +81(0)25-761-7911
Mail: info@tsumari-artfield.com

(2) Refund process
【by cash】
1.Duration for refund process: Monday 26 April – Monday 31 May 2021
2.Where: Echigo-Tsumari Art Field Information Centre 9:00~17:00 (closed on Wed)
(c/o Echigo-Tsumari Satoyama Collaborative Organisation, 4th Floor of th eCross 10,  6-71-26, Honcho, Tokamachi-city, Niigata Prefecture, Japan)
3.What to bring for refund process: The voucher you have purchased
※ We will pay you equivalent of cash on spot as soon as we confirm the voucher.

【by bank transfer】
1.Duration for refund process: Monday 26 April – Monday 31 May 2021
2.Please contact the following address with a note saying that you are interested in the refund of the ticket, together with name, address and contact number. We will send you a refund form with an enveop to return the completed form. Please put the completed form and paper voucher in the envelop and return to the following address:

Echigo-Tsumari Art Field Information Centre
TEL: +81(0)25⁻761⁻7767 / Fax: +81(0)25-761-7911
Mail: info@tsumari-artfield.com

For inquiry

Echigo Tsumari Art Field Information Center
Address c/o Echigo-Tsumari Art Field Information Center 3743-1 Matsudai, Tokamachi-city, Niigata 942-1526
Tel 025-761-7767
Fax 025-761-7911
E-mail info@tsumari-artfield.com
Press Officer
Address Echigo-Tsumari Art Triennale Executive Committee Tokyo Office c/o Art Front Gallery A, Hillside Terrace, 29-13 Sarugaku-cho, Shibuya-ku, Tokyo 150-0033
Tel 03-3476-4360
Fax 03-3476-4874
E-mail tsumaripr@artfront.co.jp
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